Terms and conditions

Guest Information:

Property address: ARK Canary Wharf, 20 Crossharbour Plaza London E14 9YF

Phone Number: +44 (0) 20 3921 0562

Check-in & Check-out Times:

  • Check-in from 3:00 PM

  • Check-out until 11:00 AM

Age Limit:

  • Minimum Age: 18 | Maximum Age: No age limit

  • Adult only property.

Cancellation & Prepayment Policies:

Prepaid Non-refundable rate:

Non-amendable and non-refundable in case of cancellation, early departure or no show. Fully prepaid at the time of booking. In case of a no-show, early departure or late cancellation total cost of nights booked is charged.

Flexible rate:

Booking can be amended or cancelled free of charge up to 3pm one (1) day prior to arrival. Full payment is taken after 3pm 24h prior to arrival after which booking becomes non-amendable and non-refundable in case of cancellation, early departure or no show. In case of a no-show, early departure or late cancellation total cost of nights booked is charged.

Payment method:

We accept the following credit cards: American Express, Visa, Euro/Mastercard. The same credit card used to make the booking must be presented at time of check-in along with an ID.


To check the validity of your credit card and guarantee your booking, we reserve the right to temporarily hold an amount during your stay.

Children & Extra Beds:

Child policies:

  • Children are not allowed.


  • No cribs are available.

Extra beds:

  • No extra beds are available.

Room Cleaning

For stays of 1-6 nights, housekeeping will be provided on the 4th day. For stays of over 7 nights, weekly cleaning will be provided as usual.

If you require a room refresh, additional toiletries or towels during your stay please contact The Hub team.

Internet & Parking:


  • Wi-Fi is available in all areas and is free of charge.


Limited car parking is available at £12 per car, per night and is subject to availability. To secure your space, you must contact us at least 48 hours before you arrive. Email: reservations@arkcoliving.com or call: +44 (0) 20 3921 0562.

Spaces are limited and allocated on a first-come-first-serve basis. See parking instructions.

House Rules:

  • Smoking/vaping is not allowed. If guests are found smoking/vaping on the premises they will be fined GBP 200.

  • Pets are not allowed.

  • Parties/events are not allowed.

Swimming Pool & Gym:

Normal opening times:

  • Swimming pool opening times: 6:00 AM - 11:00 PM

  • Gym opening times: 6:00 AM - 11:00 PM

No pre-booking required for pool and gym slots.

No lifeguard on duty. Under 18's are not permitted to use the swimming pool and gym, even when accompanied by an adult. ARK Canary Wharf is an adult only property.

*Please note that the maximum temperature of the vitality pool is 31C.

MAE, Ground Floor:

Cafe opening times:

Monday - Thursday: 7:30 am - 2:30 am

Friday - Sunday: 8:00 am - 2:30 am

Mthr, 20th Floor:

Bar opening times:

Monday - Thursday: 5:30 pm - 11:00 pm

Friday - Sunday: 5:30 pm - midnight

No reservations required.

Maximum stays:

Reservations available for a maximum of 89 nights. For stays of 90+ nights please email reservations@arkcoliving.com.


Offers are subject to availability and not valid in conjunction with any other promotion or on group bookings. Discount may vary based on length of stay:

ARK Canary Wharf reserves the right to change, modify, supplement or cancel terms and conditions or offers featured at any time without notice. Changes will be effective as soon as they are published.